This document applies to the Neolunar Applications in Apple Store and Google Play.
Here in Neolunar we care about your privacy. When you use our mobile apps you share some of your your personal information so this document describes the following questions:
The Neolunar Terms of service describe the use of Neolunar Services. Remember that your use of Neolunar apps constitutes your agreement to be bound by these Terms.
We collect information to provide you with the best experience when you use Neolunar products. Below you can see all cases when we collect your information and why:
After installation of the App you share your personal information: name, gender, email, birth date, time and place. Thanks to that information we can help you better, according to your personality.
If you provide us personal information about others or if others give us your information, we will use it only for the specific reasons it was provided for (like compatibility chart) We may also collect some additional technical info to be sure that our App works properly on different devices and OS: device type and model, operating system, user behavior while using Neolunar App. The information about your location may be also collected to ensure right timing and to offer relevant services.
When you contact us, we may keep a record of this communication to help solve faster any issues you might be facing later. We may also use your email address to inform you about any upcoming changes.
Neolunar may transfer your data and process it on servers in different countries around the world. When you contact us or initiate a chat, we may provide you with support from one of our locations outside your country. In this case, your personal data is handled according to the Privacy Policy.
We do not share personal information with companies, organizations, and individuals outside of Neolunar unless one of the following is applied:
Your consent. We will share personal information with companies, organizations or individuals outside of Neolunar when we have your consent to do so. We require your consent for the sharing of any personal information.
External processing. We provide personal information to trusted businesses or persons to process it for us, based on our instructions and in compliance with this Privacy Policy.
Legal reasons. We may share personal information if it is reasonably necessary in order to:
We may share aggregated, non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example to show trends about the general use of Counselor Services. If Neolunar is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is disclosed or becomes subject to a different privacy policy.
You control all the information you share with us. We provide you ways to update it quickly – unless we have to keep that information for legitimate business or legal purposes. You can review, update, export and delete your information from Neolunar. Updating your profile is available directly in the App and to delete chat messages or the profile you are requested to contact our support team via Customer Support link in the App.
We work hard to protect your data from unauthorized access, disclosure or destruction. We follow best general standards to store and protect the personal data we collect, including applying of encryption where appropriate. Anyone who has access to your information in order to process it is subject to contractual obligations and may be terminated if they fail to comply with it.
This Privacy Policy applies to Neolunar services in the Apple AppStore and Google Play. If European Union data protection law applies to the processing of your personal data, Neolunar company provides the controls described in the Neolunar Privacy Policy to let you exercise your right to request an access, update or removal of your information. You have the right to object to the processing of your information or export your information to another service.
Neolunar reserves the right to amend the Privacy Policy at any time. Amendments will be effective upon the posting of such updated Privacy Policy at this location or the amended policies or supplemental terms on the applicable Services. Without your consent, Neolunar will not limit your rights under this Privacy Policy. If you keep using Neolunar after policy update it means your consent to be bound by the Privacy Policy, as amended. If you do not agree to the update of the Privacy Policy, please stop using Neolunar services.